Please include the page address if you are writing about a specific guide, and screenshots or links if you are reporting a scam.
Response times
We are a small editorial team. Most emails get a reply within a few working days; urgent scam warnings that affect many readers are handled first. We do not offer phone support, and we never contact readers first on WhatsApp, Telegram or social media.
What we can help with
- Corrections to fees, limits, legal points or any fact on our pages.
- Reports of new scams, fake apps or impersonation of real platforms, so we can warn other readers.
- Suggestions for guides, coins or cities we should cover.
What we cannot do
We are an information website. We do not hold customer funds, run an exchange or have access to anyone’s account. If an order is stuck, money is missing or an account is frozen, contact the platform’s official support from inside its app, and report crime to the Directorate of Criminal Investigations or your nearest police station.
Useful official contacts
- Safaricom M-PESA: dial 100 (prepay) or 200 (postpay), or use the self-service codes listed on Safaricom’s website.
- Your exchange: open a ticket or appeal from inside the official app, never through a link someone sends you.
- Fraud: report to the Directorate of Criminal Investigations or the nearest police station, and keep your M-Pesa messages, order numbers and screenshots as evidence.